Booking Terms and Conditions

The booking is not confirmed until you receive a confirmation. Pre-payment of 100% of the rental price is payable on booking and confirmation will not be effected until the whole of the payment has been received. We will not enter into correspondence in the event that the payment is not received within the hold (option) period and the property is allocated to another Client.

Payments can be made, by wire transfer.

Cancellation is effected by the Client when written notification is acknowledged to have been received by us or, in the event of non-payment. Should the Client for whatever reason cancel the booking, they will have the right to reimbursement of all money paid subject to the deduction of cancellation charges.

Cancellation charges are based on the total rental price and are calculated from the date of the beginning of the rental period as follows:

Changes to booking dates, constitute an extra fee (subject to availability). 
Clients are strongly advised to take out adequate insurance to ensure that they are protected from unforeseen events which may give rise to cancellations. 

Long term

The Long-Term cancellation policy is applied to all reservations that are 28 nights or longer. Guests are required to give 30 days’ notice of cancellation in order to receive a full refund. If the guest cancels within 30 days of the check-in date, then the first month of the reservation is paid to us.

Additionally, if the guests decide to leave during the stay, the guest is required to pay for 30 days following the date of the cancellation or up to the end date of the original booking.

If as a result of a serious breakdown or failure in the rented property, we may decide that it is not possible to continue with the booking, we will do our utmost to find a replacement property acceptable to the Client, or refund any money paid on unused rental. The Client acknowledges that in this event, our liability for damages will be limited to the amount of unused rental, based on a pro rata calculation of unused rental days. Should our property become unserviceable prior to the arrival of a Client, we will do our best to find a suitable replacement property of an equal standard. In the event of a more expensive property being selected, Clients will have the choice of paying the difference or receiving a full refund of money paid.

Following the final payment, Clients will be issued a confirmation email and arrival instructions for the property. In the weeks leading up to the arrival we will request details of the expected arrival time, method of transport, names of all guests and their identity information. We will endeavor to accommodate out of hours or late arrivals.

Our house is considered as ‘Local Lodging’, or ‘Alojamento local’, under the Portuguese legislation governing Tourist Rental properties.

We are obligated to undergo registration of our foreign clients on behalf of the SEF, the police department for emigration and frontiers: we must register our foreign clients with SEF, along with arrival and departure information. We are obligated, for all none Portuguese clients, to register with SEF, within 3 days after your arrival and 3 days after your departure.

The SEF accommodation bulletin is intended to monitor foreign nationals in the country. All foreign citizens, including nationals of other member states of the European Union, must complete the accommodation bulletin. In the case of a family travelling together, this obligation can be fulfilled by one spouse or, in the case of a travel group, by one member of the party.

In order to comply we will therefore request the following required information for SEF registration by providing an Accommodation Bulletin:

• Full name
• Date of birth
• Country of birth
  
• Home address
  
• Country of residence
  
• Nationality
  
• Identity document
  
• Number of the document
  
• Issuing country
  
• Date of arrival
  
• Date of departure

The reservation confirmation provided at the time of payment is not transferable and must be presented to the local representative at the time of arrival in order to gain entry to the property. The Client acknowledges that the following circumstances provides us with a basis for the immediate termination of the rental agreement without recourse by the Client and forfeiting all money paid to us:

• Exceeding the maximum number of guests as noted on the confirmation
  
• Non-authorized substitution of guests - the names and passport details of all guests must be provided to the property representative
  
• Conduct unbecoming at the property (including wanted destruction of property, poor hygiene, excessive noise, etc.)
  
• Parties, weddings, celebrations unauthorized or involving non-guests
  
• Introducing domestic animals (unless allowed in the property notes and advised to us)
  

The Client acknowledges that there will be no redress against us in the event that these events cause premature termination of the rental.

Standard check out time is until 10.00 AM. After this time a property representative will conduct an inspection. It is a condition of rental that the property must be left in a clean and orderly manner at the end of the rental period. This implies that the dishes are washed, rubbish is removed from the property and the rooms are left in an orderly condition. Clients are not authorized to rearrange the furniture of the property and crockery and other equipment of the house (chairs, blankets, etc.) must not be used or transported out of the house. Candles and oil burners are not permitted inside the house.

Any problems with the property encountered during the property rental period should be reported immediately to us. We will endeavor to address the problems and resolve them to the satisfaction of the Client as soon as possible. In the event that we are unable to resolve the problem to the satisfaction of the Client, a complaint must be lodged immediately in writing to (complaints@joiasdotejo.com) or the area representative. Reasonable time must be allowed for us to resolve the problem. Clients must not vacate the property under any circumstances without our express written agreement as to do so will annul the rights to claim for compensation.

Where a Client believes they have a claim for compensation, the period of compensation will commence from the time the complaint is received to the end of the rental period. Requests for compensation must be lodged in writing (complaints@joiasdotejo.com) within 48 hours of completion of the rental period or during your stay.

The following do not give rise to claims for compensation:

• Force Majeure, terrorist acts or natural disasters
  
• Shortages of power, gas or water outside of the property Owners control
  
• Damage from wind, rain, hail, flood, fire, lightning, landslide or other acts of God
  
• Inundation by pests, insects, rodents, etc.
  
• Claims arising as a result of damage caused by Clients to the property
  
• Differences in the descriptions and photographs of the property shown in promotional material (unless significantly altering the nature of the accommodation)
  
• Damage or loss to Clients' belongings or property
  
• Civil works or construction projects nearby the rented property that are not under our control
  
• Nuisance related to local festivities (eg.  Salinas and Barete Verde festivities)
  

The client acknowledges that he will not be able to make any compensation claim in case any of the situations mentioned in the previous point occur and lead to the interruption of the lease.

Clients acknowledge that they are responsible for taking all necessary safety precautions for themselves and their guests and we will not accept any liability for accidents causing death, sickness or bodily harm howsoever caused. We deny any liability or claims in the event of incidents occurring whilst occupants or guests are under the influence of alcohol or any non - therapeutic drugs.

Clients acknowledge that by acknowledging these terms and conditions in our inquiry form or booking request that they agree to be bound by the provisions contained herein and to accept liability for damages caused by them or their parties to the property. The rental agreement shall be governed by Portuguese law in every particular including formation and interpretation. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in Portugal.